Privacy Policy

This website is operated by RetrofitIQ, the trading name of G.A.S General Building Services Ltd (“we”, “us”, “our”). We are the data controller responsible for your personal data.

• Registered office: 65 Glenavon Road, London E15 4DE
• Email: info@retrofitiq.co.uk
• Phone: 0753 824 3578

We only collect the information we need to respond to your enquiry and provide our services:

• Contact & enquiry data — your name, email address, phone number, property address (optional), the nature of your issue, your message and any photos you choose to upload.
• Lead-magnet data — your name and email address if you request our free PDF guide.
• Technical & usage data — where you have given consent, anonymised analytics about how you use the site (pages visited, device type, approximate region). See our Cookie Policy.

• To respond to your enquiry and provide a quote, survey or service — lawful basis: your consent and/or steps taken at your request prior to entering a contract.
• To send the guide you requested — lawful basis: consent.
• To improve our website using analytics — lawful basis: consent (you can withdraw this at any time).
• To meet our legal and accounting obligations — lawful basis: legal obligation and legitimate interests.

We will only send you marketing or building-performance insights where you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.

We do not sell your personal data. We share it only with trusted providers who help us run the business:

• Resend — to deliver enquiry and guide emails.
• Google Analytics and PostHog — for website analytics, only with your consent.
• Professional advisers, regulators or authorities — where we are legally required to do so.

Some providers may process data outside the UK/EEA. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or equivalent contractual protections.

We keep enquiry data for as long as needed to respond and provide our services, and thereafter for up to 6 years to meet legal, tax and insurance obligations. Marketing sign-ups are kept until you unsubscribe.

Enquiries are transmitted over an encrypted (HTTPS) connection and stored securely. Access to personal data is restricted to those who need it to deliver our services. We apply anti-spam protection (honeypot fields and bot checks) to our forms.

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request erasure of your data;
• restrict or object to processing;
• data portability;
• withdraw consent at any time.

To exercise any of these rights, contact us at info@retrofitiq.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We use cookies as described in our Cookie Policy. You can change your choices at any time using cookie settings.

We may update this policy from time to time. The date at the top shows when it was last revised.